Berrydesk Blog

Build smarter AI agents.

Insights, playbooks and deep dives on AI customer support, agentic workflows and the tools your team should be reaching for in 2026.

An autonomous AI agent orchestrating a multi-step workflow across customer support, billing, and CRM systems

Agentic AI Workflows: A Practical Playbook for Building Them

Agentic AI workflows go beyond rule-based automation - they reason, act, and adapt. Here's how to design and ship them across support, ops, and growth.

Chirag AsarpotaMay 3, 2026

An AI support agent resolving a customer ticket end-to-end across chat, CRM, and billing systems

From Reply Bot to Resolution Agent: The New Shape of AI Customer Support

AI agents now resolve support tickets end-to-end - refunds, bookings, account changes. Here's what changed in 2026 and how to deploy one with Berrydesk.

Chirag AsarpotaMay 3, 2026

An illustration of an autonomous AI agent orchestrating tasks across apps, calendars, and payment flows

AI Agents Explained: From Chatbot Suggestions to Real-World Action

AI agents don't just answer questions - they take action. Here's how they work in 2026, what they can do, and how to build one with Berrydesk.

Chirag AsarpotaMay 3, 2026

A branded support agent handling customer conversations across web, WhatsApp, and Slack with model routing in the background

How AI Chatbots Reshape Customer Service in 2026

AI chatbots now resolve most support tickets without humans. Here's how the 2026 model landscape - open-weight frontier, agentic tool-use, long context - reshapes customer service.

Chirag AsarpotaMay 3, 2026

A branded AI support agent handling conversations across web chat, WhatsApp, Slack, and Instagram simultaneously

AI Customer Engagement in 2026: A Practical Playbook for Always-On Conversations

How to build an AI customer engagement program in 2026 - channels, models, AI Actions, and the metrics that prove it's working. A Berrydesk guide.

Chirag AsarpotaMay 3, 2026

A late-night browser session showing a pricing page with an AI sales agent qualifying a visitor and dropping a calendar booking link

AI Sales Agents in 2026: Qualify Pipeline and Book Demos While You Sleep

How to deploy an AI sales agent that qualifies visitors, handles objections, and books demos around the clock. Five proven flows and a Berrydesk setup guide.

Chirag AsarpotaMay 3, 2026

Abstract illustration of layered AI models routing customer conversations across channels

The AI Trends Reshaping Customer Support in 2026

From open-weight frontier models to agentic tool-use and 2M-token context windows, here are the AI trends rewriting how support teams operate in 2026.

Chirag AsarpotaMay 3, 2026

A workbench-style illustration of an AI chatbot builder, with model selector, knowledge sources, and a branded chat widget on a clean ecommerce storefront

The 2026 Buyer's Guide to AI Chatbot Builders for Customer Support

What to evaluate in an AI chatbot builder for customer support in 2026 - the model landscape, the criteria that matter, and the platforms worth shortlisting from Berrydesk to Zendesk, Intercom Fin, HubSpot, Tidio, Ada, and more.

Chirag AsarpotaMay 3, 2026

An illustrated control panel routing customer conversations to a grid of glowing AI model cards

The Best LLMs for Customer Support in 2026: A Practical Buyer's Guide

A grounded look at the best large language models in May 2026 - GPT-5.5, Claude Opus 4.7, Gemini 3.1, DeepSeek V4, Kimi K2.6, GLM-5.1, Qwen, MiniMax, MiMo - and how to route each one to the right support job.

Chirag AsarpotaMay 3, 2026

An illustrated diagram of a retrieval-augmented generation pipeline feeding a customer support agent

Building a RAG Support Agent in 2026: A Practical Architecture Guide

A practical 2026 guide to building a RAG chatbot for customer support - components, pipeline stages, model choices, and how long-context models change the game.

Chirag AsarpotaMay 3, 2026

Split-frame illustration showing a rigid scripted chatbot decision tree on one side and an autonomous AI agent orchestrating refunds, bookings, and tickets on the other

Chatbots vs AI Agents in 2026: What Actually Changed, and How to Pick

Chatbots reply. Conversational AI agents resolve. Here is what shifted at the model layer in 2026, what an agent does that a bot cannot, and how to upgrade your support stack without buying into rebranded marketing.

Chirag AsarpotaMay 3, 2026

A grid of glowing chat interfaces representing different conversational AI platforms, with one in the foreground branded as the lead pick

The 12 Conversational AI Platforms Worth Evaluating in 2026

A working buyer's guide to conversational bots in 2026 - Berrydesk plus 11 platforms compared on models, channels, AI Actions, pricing, and fit.

Chirag AsarpotaMay 3, 2026

An operations dashboard showing support tickets being routed between AI agents and human reps, with model logos visible in the workflow

The Customer Support Automation Playbook for 2026

How modern AI agents - built on GPT-5.5, Claude Opus 4.7, DeepSeek V4, and GLM-5.1 - let support teams automate routine work, keep the human moments, and ship without breaking trust.

Chirag AsarpotaMay 3, 2026

An illustrated control panel showing an AI agent connected to data sources, model providers, and deployment channels

How to Build an AI Agent in 2026: A Practical Playbook

A step-by-step 2026 guide to building an AI agent - from picking a frontier model to wiring up actions, deploying, and routing traffic across providers.

Chirag AsarpotaMay 3, 2026

A support agent and an AI assistant collaborating on a glowing conversation thread, with channel icons for chat, email, Slack, and WhatsApp surrounding them

What Good Customer Service Actually Looks Like in 2026

Good customer service in 2026 isn't speed or scripted politeness. It's empathy, consistency, and AI agents that actually resolve issues - here's how to deliver it.

Chirag AsarpotaMay 3, 2026